Refund policy

1. Change of Mind Returns

We accept change of mind returns within 30 days of delivery only.

To be eligible:

Item must be unused and uninstalled
Item must be in original packaging with packaging fully intact
Proof of purchase is required
Return request must be submitted through our online portal

Items returned without original packaging, with damaged packaging, or showing any signs of installation or use will be refused.

Customers are responsible for all return freight costs.

For bulky items such as vanities, baths, toilets and similar large products, return freight can be significant and remains the responsibility of the customer.

Original delivery charges are non-refundable.

2. Non-Returnable Items

The following items cannot be returned for change of mind:

Clearance Stock / Final Sale items
All Bidets
Items marked as non-returnable at the time of purchase

This does not limit your rights under Australian Consumer Law.

3. Faulty, Damaged, or Incorrect Items

If your item is faulty, damaged in transit, or incorrectly supplied, you must notify us within 3 days of delivery.

All claims must be submitted through our online portal:

👉https://www.acquabathrooms.com.au/pages/help-centre

Claims submitted by email, phone, social media, or in-store will not be processed.

You must provide:

Clear photos of the item
Photos of the packaging
A description of the issue

Installed items cannot be returned unless a manufacturing fault is confirmed.

If a fault is confirmed, Acqua Bathrooms will replace or refund the item in accordance with Australian Consumer Law.

4. Return Shipping

Customers are responsible for return freight unless the item is confirmed faulty or incorrectly supplied
Shipping costs are non-refundable
Returns must be approved before goods are sent back
Unauthorised returns may be refused
We recommend using a tracked and insured service

Acqua Bathrooms is not responsible for items lost or damaged during return transit.

5. Mandatory Online Return Portal

All returns and claims must be submitted through:

👉 https://www.acquabathrooms.com.au/pages/help-centre

No exceptions!