Acqua Bathrooms (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth).
1. What Information We Collect
When you place an order, make an enquiry, or use our website, we may collect:
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Name
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Billing and delivery address
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Email address
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Phone number
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Payment details (processed securely by third-party providers)
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IP address and browsing information
We also collect website usage data through cookies and analytics tools to improve your experience.
2. How We Use Your Information
We use your information to:
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Process and fulfil orders
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Arrange delivery
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Provide customer support
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Process returns and warranty claims
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Prevent fraud and manage risk
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Improve our website and services
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Send marketing communications (if you opt in)
We only use your information for the purpose it was collected or as required by law.
3. Marketing & Communications
If you subscribe to our emails or opt in during checkout, we may send you updates about:
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New products
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Promotions
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Store news
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
4. Online Returns Portal
All returns and claims must be submitted through:
https://www.acquabathrooms.com.au/pages/help-centre
Information submitted through the portal is used solely to process and assess your return request.
5. Third-Party Services
We use trusted third-party providers to operate our business, including:
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Shopify (website platform)
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Payment gateways (e.g. Shopify Payments, PayPal, Afterpay, Zip, etc.)
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Shipping carriers
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Email marketing platforms
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Analytics and advertising platforms (e.g. Google Analytics, Meta)
These providers may store or process data outside Australia. We take reasonable steps to ensure they comply with applicable privacy laws.
Once you leave our website or are redirected to a third-party site, their privacy policies apply.
6. Payments & Security
Payments are processed securely by PCI-DSS compliant providers.
We do not store full credit card details on our servers.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the internet is completely secure.
7. Cookies & Tracking
Our website uses cookies and similar technologies to:
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Remember your cart contents
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Improve website functionality
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Analyse site traffic
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Support advertising and remarketing campaigns
You can adjust your browser settings to refuse cookies, however some features of the site may not function correctly.
We use tools such as Google Analytics to understand how visitors interact with our website.
8. Access & Correction
You may request access to, correction of, or deletion of your personal information by contacting us.
We will respond within a reasonable timeframe, subject to legal requirements.
9. Complaints
If you believe your privacy has been breached, please contact us using the details below. We will investigate and respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates take effect when published on our website.
Contact Details
Acqua Bathrooms
8 Parramatta Road
Clyde NSW 2142
Australia
Email: info@acquabathrooms.com.au
