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Claims, Returns and Refunds

All pictures and images of goods displayed online are only for illustrative purpose. Sizes, colour and dimensions of goods may differ in real life. It will be assumed you have read any written description of the goods before placing your order.


  • Acqua Bathrooms will offer a replacement provided that proof of fault/ damage is present. However, please do not bring it in to the store or return it to us without contacting us first. All claims are to be made within 48 hours of receiving the product.
  • If the item was picked up from Acqua Bathrooms and inspected prior to pick up, we will not be held liable for any damages. 
  • Depending on the nature of the issue, a warranty claim will be organised with the manufacturers in instances where immediate replacement is not possible, which may take up to 2 weeks.
  • Acqua Bathrooms will offer refund/ exchange if the customer is not happy with the item or does not fit the description of the product. 
  • If you have received the incorrect item please contact our office on 1300 010 117 during business hours or email us at for further instructions. However, all claims are to be made before installation.
  • Acqua Bathrooms will not be liable for any out of pocket expenses incurred for labour, as warranty only includes parts. Acqua Bathrooms is not liable for any loss, damage, cost, expense or injury you or any third part as a result of mishandling or wrongful installation. All installations must be carried out by a certified installer/ plumber.



All returns must be authorised from the store. If you are returning an item merely because you change your mind about the purchase made, we will offer you a reimbursement, exchange or credit note at our discretion provided that:

  • The item is in original condition, uninstalled and without any signs of wear and tear and the packaging intact. You must adequately package any product you are returning to us to ensure that is not damaged during return delivery to our warehouse.
  • Item is returned within 30 days of purchase with proof of purchase at hand.
  • Upon return, item will be subject to thorough inspection on return, which may take up to a week. Refunds will not be processed immediately upon the return of the product.
  • Strictly no returns on shower screens, vanities, and bath tubs, tiles and custom orders.
  • 20% re stocking fee on all returns.
  • It is your responsibility to ensure that the goods are suitable for your purpose prior to ordering (including whether there is appropriate and safe access to your delivery address for delivery of the goods).

Acqua Bathrooms reserves the right to update these terms and conditions at any time.