DELIVERIES

Freight cost applies to all bulky items and needs to be calculated manually. Please contact us on info@acquabathrooms.com.au or call us on 02 9760 2273 for freight cost estimate. 

Freight discount is available for eligible combined purchases. Please contact us before you place the order if you require combined freight as are unable to provide freight discount after the order has been placed.

Insurance is not included in the freight cost. If you wish to purchase additional freight insurance, please let us know and we will be happy to assist you. 

UNDER 20 KGS

• Orders under 20 kgs are eligible for free shipping to NSW, QLD, SA and VIC addresses. No deliveries to PO Boxes.
• All deliveries to Northern Territory, Tasmania and Western Australia will incur a delivery fee, even if under 20 kgs.
• For orders under 20 kgs, we use StarTrack Express to send out parcels.
• If no one is home to receive delivery, the item will either be left in a secure location or a missed delivery card is left at the premises and the item is taken to the local Australia Post Office where it is help for up to 10 business days* before being returned to Sender.

* varies, please check with your local APO for confirmation.

• For bulky items, delivery is to be pre-organised with the office. We generally need 1 – 2 weeks’ notice prior to delivery.
• Deliveries are carried out by our company driver or Capital Transport Services.
• All deliveries are between 11 am – 5 pm, the driver will call you 30 minutes prior to delivery.
• We reserve the right to use an alternative arrangement in the event that courier does not cover your area. 
• If there is nobody at site to receive the delivery, a re-delivery fee will apply. All deliveries are unloaded on the ground floor; no items will be delivered inside the house (NO EXCEPTIONS). Deliveries will not be taken inside the house or upstairs for safety reasons.
• Some items may require more than one person for handling, it is your responsibility to provide additional person at the delivery address.

RURAL NSW & INTERSTATE DELIVERIES:

• Bulky items are sent on a pallet to either a home address or a local Bigpost depot. It is the customer’s responsibility to ensure someone is available to assist with pallet unloading at residential and business addresses. Items will not be taken off the pallet, and pallets will only be delivered to ground floor for all deliveries.  
• The tracking information will be emailed to you via Bigpost once the order is dispatched. For any amendments to orders and order tracking after the order is dispatched, please contact Bigpost directly on 03 9544 5525 or enquiries@bigpost.com.au and quote you job number.
• As part of our normal service we usually ship stock items within 2 business days of cleared payment but please allow up to seven days for shipment as occasionally shipments are held up for reasons beyond of our control. We do not ship on weekends and public holidays. Bulky orders may take up to 2 weeks for dispatch.
• We are not liable for any damaged products claim once the item has been picked up or delivered as it is the customer’s responsibility to check the product upon receiving it. For more information, please refer to our claims and returns policy: https://www.acquabathrooms.com.au/pages/policy
• If there is nobody at site to receive the delivery, a re-delivery fee will apply. All deliveries are unloaded on the ground floor; no items will be delivered inside the house (NO EXCEPTIONS). Deliveries will not be taken inside the house or upstairs for safety reasons.
• Some items may require more than one person for handling, it is your responsibility to provide additional person at the delivery address.

PICK UPS  

• Pick up is available from our store in Granville. Address is 2/8 Parramatta Rd, Granville 2142. Ph: 02 9760 2273 
• All pick-ups and deliveries are to be organised beforehand. Please allow 1 week for pick-ups and 2 weeks for deliveries. We will notify you once your order is ready.
• Please check availability of item before purchasing if you wish to pick up within 3 days of order.
• We are not liable for any damaged products claim once the item has been picked up or delivered as it is the customer’s responsibility to check the product upon receiving it.

For all pick ups, our hours are: 

Monday to Friday: 9:30 am to 4:30 pm

Saturday: 10:30 am to 3:30 pm

Please note we require complete payment before goods are delivered or dispatched. If paying with a credit card, the name on the card must match the name on the order.

Acqua Bathrooms reserves the right to update these terms and conditions at any time.

We aim to make our descriptions as complete as possible but if you still have any questions prior to purchase, please contact us.

Please check availability of bulky items prior to purchase.

We stock in store around 90% of the products we put online. In some instances, we may not have the product in stock until an order is placed.

If we are unable to fulfill all or part of your order due to goods being unavailable, we will use all endeavours to either:

1. Source the goods; or
2. Contact you within 5 business days to either arrange a full or partial refund; or,
3. Change your order to replace the goods with a comparable product as agreed. Where an alternate product cannot be agreed on, we will refund you the price paid for the goods.